Contact us about an order
Contact us promptly if you need to cancel an order or report damaged, incorrect, or missing items. Include your order number, a description of the issue, and photographs of the package and products if relevant. Do not send products back without return instructions.
Damaged items
Keep the affected items and packaging while awaiting our instructions. Describe the damage and provide photographs of the items and packaging when available so our team can review the issue.
Incorrect or missing items
Compare the items received with your order confirmation and identify each incorrect or missing item. Our team will check the order and fulfillment records and communicate the resolution after review, which may include a replacement, refund, or another applicable remedy.
Cancellations and purchaser approval
Cancellation requests would be reviewed against the current order status. A submitted request would not confirm that processing or dispatch has stopped. NuLifeBio's cancellation and refund process requires business review before ordering opens; applicable legal rights remain in effect.
Returns and resolution
Because these are research products, return requests require review of the product, order status, and issue reported. Except for refunds or other remedies required by law, a request is not approval of a return, replacement, credit, or refund. After review, we will communicate the available resolution and any return instructions, including responsibility for return shipping where a return is approved.
Shipping and delivery issues
Shipping areas, charges, dispatch timing, carrier choices, and delivery terms are awaiting business confirmation. Any carrier estimate would be separate from payment verification and order processing.
If a shipment has not arrived, contact the business with your order number and any tracking information available. The response process will be confirmed before ordering opens.
Any delay, cancellation, and refund process must follow the confirmed business terms and applicable law.
Refund processing
Refund methods and timing are awaiting business confirmation. This draft does not limit rights that apply under law.
Questions
Contact us about an order or policy question. See also the Terms of Service and Privacy Policy.